Shipping Policy

 

• Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)
• Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces)

We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.

For other locations, please visit our Stores page to find online and international DaVinci retailers.

 

 

Orders typically require up to 2 business days for processing before they are transferred to the carrier. 

 We unfortunately are unable to expedite orders or provide guarantee delivery dates. Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse.

Orders including Multiple Furniture Pieces will be shipped by a large parcel carrier (see below for more details on these types of deliveries).

Carriers will deliver to the first available dry area outside your home (front door, porch, or garage). If you live in an apartment building, the item will be delivered to the lobby or loading area. You will then be responsible for further transport beyond that point.

Debris removal and assembly is not included in this service.

A signature may be required for your area, in which case the carrier will contact you to make an appointment. When applicable, please make note of any issues on the paperwork.

Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.

Our smallest packages (wood swatches) ship via Smart Post.  The final delivery is handled by USPS.

Delivery time for these orders is about 7-10 business days..  

No signature is required upon delivery for Small Parcel or Smart Post. Unfortunately, we are unable to upgrade the shipping service or speed. 

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

 

An automated tracking email will be sent to the email address submitted with the order.

 

 

• Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)
• Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces)

Cancelling or Modifying Orders

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse. We generally have a 1 hour window from when your order is placed, to have the ability to cancel your order. Anything after 1 hour will need to be reviewed. Gift Cards are not applicable as they are fulfilled instantly. See Gift Card Terms and Conditions.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to
reflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

To submit a cancellation request, please email cancellation@davincibaby.com

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.